Natural Boot Wax

UK Exchanges

Exchanges Made Easy

Need a different size or style? No problem!

1. Get in Touch First
Contact us at [email protected] or call 01644 430151 before sending anything back.

2. How It Works
Return your boots using a tracked shipping service within 60 days of receiving your order. We will send your replacement free of charge within 5 working days, allowing 4 working days for delivery.

3. Conditions for Exchange
Must be within 60 days of receiving your order
Boots must be unworn outdoors, in resaleable condition, and in original packaging
The product is your responsibility until it returns to Brandecosse. 

Boots must be returned in their original packaging and include a completed returns form. Download our returns form.
If you do not have a printer, please include a note inside the box detailing the below;
- Name
- Address
- Order Number
- Reason for return

Return Address: Brandecosse Ltd, The Old Bank, 12 Main Street, St Johns Town of Dalry, Dumfries & Galloway, DG7 3UW.

4. Exchange Options

Option A – Fastest: Order the style/size you would like via our website today, then send the product you already have back for a refund.
Option B: Contact us to arrange your exchange. Once we receive your return, we’ll send your replacement within 5 working days, via a standard tracked service (delivery in 4–5 working days).

Rest of The World Exchanges/Refunds

Customers outside the UK are responsible for any import duties, taxes, or customs charges in their country. These may be due at or after delivery, and Brandecosse is not liable for them.
If you're unsure about potential charges, please check with your local customs office.

International Exchanges & Returns

If you're outside the UK, you'll need to cover return shipping costs. Free exchanges are only available for UK customers.

Important Steps:

1. Include Your Details
Add your name, full address, phone number, and email on the outside of the parcel in case it needs to be returned during transit.

2. Mark the Parcel Clearly

• Write “UK RETURNED GOODS” clearly on the outer carton.
• On the customs form and parcel, write:
  “RETURNING UNSUITABLE GOODS TO SENDER”
• Tick the ‘Returned Goods’ box on customs documents.
• Failure to do this may result in additional charges being levied, a possible delay in your parcel reaching us, and therefore a delay with your refund being processed
  
  

3. Attach Original Duties Receipt
Attach the original duties/taxes receipt to the outside of your parcel. This helps UK Customs recognise the items have already been taxed, avoiding further import charges when they come back to us.

Shipping

Brandecosse Ltd offers free delivery (4-5 Working Days) across the United Kingdom on all orders over £100. An express service (1-2 working days) is also available for £8 across all orders. Orders under £100, will incur a shipping fee of £3.70.

Outwith the UK, the following shipping charges apply

Republic of Ireland - £12
Europe Zone 1 - £20
Europe Zone 2 - £45
United States and Canada - £40
Rest of the World - £60

EU orders

Minimum order value of €150 for all EU member states.

Customers Service:

if you need help in any way please contact customer service using the following:

UK Telephone Enquiries Telephone: 01644 430151
International Enquiries Telephone: 0044 1644 430151
Email: [email protected]

Office hours are Monday to Friday 9am to 5pm, UK Time.

Refund Policy

Refunds/Returns/Warranty Claims and Exchanges.

If for any reason you are not satisfied with your purchase from Brandecosse, you may return it to us by completing the Returns Slip enclosed in with your order within 14 days under The Consumer Contracts (information, Cancellation & Additional Charges) Regs 2013 (Distance Contracts). The 14 days starting the day after the day on which the last of the goods come into the physical possession of the consumer or the person that they ask you to deliver the goods. Returned good must be in an unworn and saleable condition for a refund or exchange. Thus meaning, we cannot refund any boots which have been worn outside. Cost of this return to Brandecosse Ltd will be borne by the customer but we will happily send the correct size replacements without additional carriage charges. Please be careful to return the goods in their original box or packaging and we reserve the right to refuse refunds where goods are not returned in a saleable condition. Thank you for your custom.

Warranty Claims

All our boots come with a 12 month manufacturers warranty, which is in place from the moment your boots are delivered. If for any reason you believe your boots have a manufacturer default, please get in touch with the Brandecosse team. We will then request that your boots are sent back for inspection, which will allow us to make a decision on your warranty claim.

We WILL NOT inspect any boot which are sent back in a dirty condition. Boots should be washed down before sending out. We reserve the right to return any pair of boot which are send back in a dirty condition.

Additional non-returnable items:

• Gift cards

To complete your return, we require a receipt or proof of purchase. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]

Contact us at [email protected] for questions related to refunds and returns.