Size Exchange
It can often be hard picking out the right size for you while shopping online. However we have done our best to put the most accurate UK size to our boots, as they are all made on European lasts.
When you receive your boots, put on your usual boot sock and wear your boots around the house. If you think a different size would be best for you, we are always more than happy to swap them out for a better size. Simply get in touch with the Brandecosse team and we will arrange this for you. Once you have returned your boots, we will ship a replacement pair free of charge.
Boots must be returned in their original packaging and include a completed returns form. Download our returns form.
If you do not have a printer, please include a note inside the box detailing the below;
– Name
– Address
– Order Number
– Reason for return
To return your product, you should mail your product to: Brandecosse Ltd, The Old Bank, 12 Main Street, St Johns Town of Dalry, Dumfries & Galloway, DG7 3UW.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Shipping
Shipping Locations:
Brandecosse Ltd offers free delivery to locations in England, Wales, Scotland, Northern Ireland and the Isle of Man on any order over £100. For all other delivery destinations, carriage will be added as per the location selected at the checkout. We will ship internationally however only offer free delivery for select locations.
EU orders
Minimum order value of €150 for all EU member states.
Customers Service:
if you need help in any way please contact customer service using the following:
UK Telephone Enquiries Telephone: 01644 430151
International Enquiries Telephone: 0044 1644 430151
Email: [email protected]
Office hours are Monday to Friday 9am to 5pm, UK Time.
Refund Policy
Refunds/Returns/Warranty Claims and Exchanges.
If for any reason you are not satisfied with your purchase from Brandecosse, you may return it to us by completing the Returns Slip enclosed in with your order within 14 days under The Consumer Contracts (information, Cancellation & Additional Charges) Regs 2013 (Distance Contracts). The 14 days starting the day after the day on which the last of the goods come into the physical possession of the consumer or the person that they ask you to deliver the goods. Returned good must be in an unworn and saleable condition for a refund or exchange. Thus meaning, we cannot refund any boots which have been worn outside. Cost of this return to Brandecosse Ltd will be borne by the customer but we will happily send the correct size replacements without additional carriage charges. Please be careful to return the goods in their original box or packaging and we reserve the right to refuse refunds where goods are not returned in a saleable condition. Thank you for your custom.
Warranty Claims
All our boots come with a 12 month manufacturers warranty, which is in place from the moment your boots are delivered. If for any reason you believe your boots have a manufacturer default, please get in touch with the Brandecosse team. We will then request that your boots are sent back for inspection, which will allow us to make a decision on your warranty claim.
We WILL NOT inspect any boot which are sent back in a dirty condition. Boots should be washed down before sending out. We reserve the right to return any pair of boot which are send back in a dirty condition.
Additional non-returnable items:
- Gift cards
To complete your return, we require a receipt or proof of purchase.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]
Contact us at [email protected] for questions related to refunds and returns.
